The ITC Help Desk is the first point of contact for those who need ITC services. All ITC related inquiries & work orders should be submitted to the Help Desk. Please see below for an overview of some of the issues with which we can & cannot help.

The Help Desk Hours:

8am-5pm, Mon-Fri, closed from 12-1p.

 

During the Fall & Spring Semesters, the Help Desk will generally be open 12-1p, with the exceptions of Winter & Spring Breaks. 

This is a complete list of days when the Help Desk will be closed, like staff holidays.

To contact the Help Desk, email help@mikeshiner.com or call 575-835-5700. You can also visit us in person in the Gold Building, room 101.

Please contact the corresponding department if you experience any issues with the following:

• Canvas issues or Canvas logins, please speak with ACT: 575-835-6700 or act@mikeshiner.com
• Banweb issues or Banweb logins, please speak with the Registrar’s Office: 575-835-5133 or registrar@mikeshiner.com
• Alumni email accounts, please speak with the Advancement Office: 575-835-5616 or advancement@mikeshiner.com 

The Help Desk CAN help with:

• Logging in to the ITC lab computers or your NMT email account
• Logging into Dynamic Forms/WSO2 Single Sign On
• Connecting to the wired/wireless Internet on campus
• Software or hardware on Tech-owned machines
• Installing, changing, or removing telephones and telephone numbers

And much more.